Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, contact us.
Can the south african post office renew motor vehicle licences for all provinces in south africa?
No, the South African Post Office can’t renew your Motor Vehicle licence if your car is registered in the following Provinces and/or selected districts in the following provinces:
1. Western Cape Province
2. Selected Districts in North West Province
3. Selected Districts in Mpumalanga
Which documents should be submitted for your renewal application?
If the vehicle is registered in your name
1. Renewal Notice (MVL2) or Completed and signed ALV form (Application for Motor Vehicle Licence) that you can download for this site
2. Acceptable Proof of Identity:
In the case of a person, one of the following identification is required:
Clear and certified copies of:
• RSA ID Book / Smart Card
• Valid RSA Driving License
• Valid RSA Passport
• Valid Temporary RSA Identity Document
• TRNC (Traffic Register Number Certificate) issued to foreigners & non-profit organizations
• Must be accompanied by a valid passport, temporary permit or other document of identity issued by Home Affairs
3. Proof of address not older than three months old (Compulsory for KwaZulu- Natal Province).
Acceptable proof of address:
• Bank statement
• Utility account
• Clothing, furniture, cell phone statement
• Medical aid statement
• Recent signed lease agreement
• Recent signed insurance policy agreement
• Councillor letter for a person residing in an informal area
Not Acceptable proof of address
• SARS documents
• Lease agreements older than three months
• Policy documents older than three months
• Multichoice and Internet accounts
• Any invoices
• Any document received in the mail that is a once-off advert
• Councillor letter for a person residing in a formal area or township
Can someone renew on behalf of the motor vehicle owner on this platform?
Currently this functionality is not available on this platform. Please renew at your closest Post Office MVL branch.
How do I pay for my renewal?
All transactions are encrypted using appropriate encryption technology. Payment must be of the full amount due and payable and no partial payments are accepted.
You can pay using Masterpass.
What is Masterpass?
It is a digital wallet that simplifies the checkout process across your purchases online, in-app, and in-store with one secure account. No long checkout forms, forgotten passwords, or fumbling for a wallet. Just create your account and load any participating credit, cheque or debit card to get started.
You can use the Masterpass App on your smartphone or dial the USSD short code from your mobile phone and follow the prompts.
The Masterpass App can be found at:
• Google Play Store
• Apple App Store
• Windows Store
• Huawei App Gallery
Download any South African banks’ Masterpass app, even if you do not bank with that bank.
Load your MasterCard, Maestro or Visa credit, debit and cheque cards into the app.
How do I pay with Masterpass?
• Select 'Masterpass' as a payment option during checkout.
• Scan the QR code displayed on the web using the scan functionality, or manually dial the USSD code displayed eg *120*395*3755433112# from your phone.
• Enter your PIN associated with the card selected and your payment will be processed.
Contact us?
Contact us here
How do i apply to renew my licence on the new online sapo motor vehicle licence renewal system?
1. Register on the SAPO Motor Vehicle Licence Renewal website
2. Login with your user details to continue with the application for your Licence Renewal
3. Complete the information as prompted by the system
4. Submit the required documentation
Which documents should be submitted for your renewal application?
If the vehicle is registered in a Company or Close Corporations’ name
1. Renewal Notice (MVL2) or Completed and signed ALV form (Application for Motor Vehicle Licence) that you can download for this site
2. Identity document of the proxy.
Acceptable Proof of Identity:
In the case of an appointed proxy, one of the following identification is required
Clear and certified copies of:
• RSA ID Book / Smart Card
• Valid RSA Driving License
• Valid RSA Passport
• Valid Temporary RSA Identity Document
• TRNC (Traffic Register Number Certificate) issued to foreigners & non-profit organizations
• Must be accompanied by a valid passport, temporary permit or other document of identity issued by Home Affairs
3. One of the following company/close corporation documents is required:
• BRNC ( Business Registration Number Certificate)
• A founding statement or a certificate of name change
• A certificate of incorporation or name change
4. Appointment confirmation letter of proxy on the company letterhead
5. Proof of address of the company/close corporation not older than three months old (Compulsory for KwaZulu-Natal Province).
Acceptable proof of address
• Bank statement
• Utility account
• Clothing, furniture, cell phone statement
• Medical aid statement
• Recent signed lease agreement
• Recent signed insurance policy agreement
• Councillor letter for a person residing in an informal area
Not Acceptable proof of address
• SARS documents
• Lease agreements older than three months
• Policy documents older than three months
• Multichoice and Internet accounts
• Any invoices
• Any document received in the mail that is a once-off advert
• Councillor letter for a person residing in a formal area or township
What is the cost to renew your motor vehicle licence?
• Renewal licence cost for your vehicle as per NaTIS (National Traffic Information System)
License fee is calculated according to the tare of the vehicle and varies per province
• Penalty and arrears if any
• Delivery fees
How is the motor vehicle licence disc delivered to you?
When completing your application on the system you can select a delivery or collection option.
How do I apply for a refund?
• Download the refund form here.
• You must complete the form and send the completed form to the
email address: [email protected].